Refund & Cancellation Policy

This policy applies to subscriptions to Clodou, operated by Clodou. Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all orders and handles refunds on our behalf.

Refund window

You may request a full refund of any subscription payment within 30 days of that payment. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.

How to request a refund

• Email support@clodou.com with the email address on the account and the date of the charge, or
• Contact Paddle support directly at paddle.net, where you can also find your invoices.

No reason is required inside the 30-day window.

Cancelling your subscription

You can cancel at any time from Settings in the app, or through Paddle’s customer portal. Cancellation stops future billing; your workspace keeps paid features until the end of the period you already paid for, then returns to the Free plan. Your data stays available on the Free plan subject to its limits.

After the refund window

Payments older than 30 days are not automatically refundable, but we review exceptional cases — duplicate charges, billing errors, extended service unavailability or a charge you did not authorise — and will refund them where the claim is justified. Contact us and we will look into it.

Seat changes and mid-period charges

When you add members mid-period, Paddle charges a prorated amount for the remainder of that period. Those prorated charges fall under the same 30-day refund window. Removing members reduces the amount billed at the next renewal rather than creating an immediate refund.

Chargebacks

Please contact us before opening a chargeback — we can almost always resolve billing problems faster than a dispute, and a refund request is never refused simply because you asked.

Contact

Clodou — support@clodou.com